Help & Contact

Most missed books come down to the photo. For the best results:

• Use good, even light. Avoid glare on glossy covers and strong shadows.
• Hold steady. If we warn that the photo looks blurry, retake it.
• Fit one shelf or stack per photo, close enough that the titles are readable.
• For a book we keep missing, photograph its barcode on its own. The ISBN is the most reliable way to find it.

Sometimes the photo is fine and the book still isn't found. We look books up in public book sources such as Google Books and Open Library, and now and then an ISBN or a title simply isn't listed there. That is more common with very new, very old, self-published, or small-press books.

They're not lost. Books you scan before signing in are saved to the browser you scanned with. They move into your account once that browser is connected to it.

• You scanned by pointing your phone at the QR code on your computer: sign in on that computer. If you're asked to add your phone's books, say yes. If you skipped that and the books still aren't there, go to Settings → Account → Connected Devices and choose Add devices.
• You opened TroveScore directly on your phone: open it again on that phone, in the same browser, and sign in with the same Google or Apple account. The books move into your account and show up everywhere you're signed in.

Until you sign in, clearing that browser's data or scanning in a private window can lose those books. Signing in is what makes them permanent.

Open Book Check (the magnifying glass at the top of every page), type a title, an author or an ISBN, and tap Check. You need to be signed in.

• Scan the barcode instead: on a phone or tablet, tap the barcode button beside the box and point the camera at the back of the book. It's faster, and it matches the exact edition. Your browser asks to use the camera the first time.
• It checks your whole library, including books you sold, donated, removed or only borrowed, so it can tell you "you had this" as well as "you have this".
• Not in your Trove? Under Online book database, tap Search now to look it up.
• Add to Trove saves a book you don't have without scanning it. It doesn't use a scan, but it counts toward your book limit. Tapped it by mistake? Tap Undo.
• Check value shows what used copies sell for on eBay. It's free.

See how limits work.

Look the book up in Book Check and tap Add to Wishlist. You'll find it in your Trove under the Wishlist filter. You need to be signed in.

• Got the book? Tap I own it now and it becomes one of your own books. Scanning it does the same. Tap Remove if you change your mind.
• Scanned a book that isn't yours? If you scanned it in a shop or at a friend's, open it and tap Move to my wishlist. Your rating and review stay with it.
• Want to find a copy? Each wishlist book has a link to find it on eBay.

Your wishlist on your Showcase

• Turn on Allow seeing my wishlist in your Trove's Showcase tab, under Design. Visitors then get a My wishlist filter, and each wish has a Gift it to me link to eBay or other stores, so friends can find a copy to give you.
• Visitors see the book only, never your notes, ratings, reviews or prices. Wishes never stand on your shelf among your own books.
• It starts on for accounts made from 28 October 2026, and off for older ones. Turn it off any time and your wishlist is private again.

Wishlist books count toward your book limit, but not toward your Trove's count or value. See how limits work.

Open your Trove, tap the gear icon at the top, and choose Download trove. You can pick Excel or CSV and include books you've already sold or donated. The file includes your own take on each book: reading status, when you finished it (or when and on which page you stopped, for a book you didn't finish), your rating, and your review. You need to be signed in to download.

You've reached the book limit for your account, so new scans are paused for now. Nothing has been deleted: every book you've scanned is still in your Trove.

• To make room: remove books you no longer have, or mark them sold or donated. Sold, donated and removed books don't count toward the limit, and removing a book frees its place right away.
• Wishlist books count too. Removing a wish you no longer want also frees a place.
• Not signed in? Your books are kept on this device only, and a device holds fewer of them. Sign in (it's free) and every book comes with you.

A scan is never cut short: if it takes you past the limit, it still finishes and saves every book. How limits work has the numbers for each plan.

Each account has a number of scans, and they come back over time; when you've used them, the scan page says when the next ones are ready. A scan counts only if it found at least one book, so a blurry photo or a scan that found nothing is free. If every book a scan found was wrong, remove them all on its results page within 24 hours and you get the scan back.

Adding a book from Book Check never uses a scan. See how limits work for the numbers.

• Hide the whole page: go to Trove → Showcase → Profile and turn off Make showcase public. Visitors to your link will no longer see your books, and they stay in your Trove.
• Hide one book: open it in your Trove and switch off Shown on Showcase.

Books you own appear unless you hide them. Books you've read but don't own (library books, and books you've sold or given away) appear once you mark them finished; to leave all of those off, go to Trove → Showcase → Design and turn off Show books I've read but don't own.

Can't sign in? Use the contact form, pick the category for not being able to sign in, and include the email address you sign in with (the one on your Google or Apple account). Include your Showcase link too.

Pick a theme. A theme sets the colors of your Showcase together: the wall, the shelves and the text, so the page always stays easy to read.

• Open your Trove and choose the Showcase tab.
• Under Theme, tap the one you like. It is applied right away, and everyone who opens your Showcase link sees it.

You can change your theme as often as you like. Not signed in yet? You can still try themes on your preview; sign in and make your Showcase public to keep one.

You can stand pieces of decor, like a coffee or a plant, between the books on your Showcase. You arrange them on your Showcase page itself, so you see exactly where they go.

• Open your Trove's Showcase tab and tap Arrange beside Shelf decor, or tap Arrange decor at the top of your Showcase page.
• Drag a piece from the tray at the bottom up onto the shelf, wherever you want it. Or tap it, and it goes onto the start of your top shelf.
• Move it where you like. On a computer, drag it. On a phone or tablet, press and hold it for a moment, then drag. The arrow keys move a selected piece too.
• To take one off, drag it back onto the tray, or tap it and tap the red ×.
• Tap Save when you are finished. Every change is also saved as you go.

Every account can place four pieces, and the same piece more than once. A piece stays beside the book you put it next to, even when someone visiting sorts your shelf another way. A few pieces, like the autumn wreath, hang off the front of the shelf instead of standing on it. Decor is hidden while a visitor searches or filters your books.

If you have an account, we email you about it: your sign-in, your membership, and important changes. Those are always sent.

Two more are optional, and off until you say yes: news and features, about 4 emails a year, and things relevant to you, about once a month, picked from how you use TroveScore. Turn either on or off in Settings → Account → Emails.

Every optional email has a link to stop them, with no sign-in needed. We never send email to ask whether we may email you.

Sign in and go to Settings → Account → Delete Account. Deletion is immediate. Here's what gets deleted and what's kept.

Delete button not showing? You still have live eBay listings. We can't delete an account while it has items for sale, because buyers could still purchase them. End them from your Trove or on eBay, then come back.

Can't sign in? Use the contact form, pick the category for not being able to sign in, and include the email address you sign in with (the one on your Google or Apple account). We will process your request within 30 days.

Yes. The first time you list through TroveScore, we turn on eBay's business policies (reusable payment, postage, and returns settings) for your account. eBay requires them for listings created by apps like ours. It's free and doesn't change your fees.

To turn it off, find the business policies setting in your eBay account's selling preferences and opt out.

The catch: your next listing through TroveScore turns it back on. eBay offers no other way for us to create the listing. If you want it off for good, list directly on eBay instead.

We record your eBay country when you connect your account, and we don't see later changes. So after any change, go to Settings → Social → Selling Accounts, disconnect, and reconnect. Not every country is supported yet. If yours isn't, listings use US settings.

• Same eBay account, new address: just reconnect. Your existing listings aren't affected, and you can still end them from TroveScore.
• A different eBay account: first end your listings from the old account on eBay. TroveScore holds one eBay connection at a time. Once you connect the new account, we can no longer reach listings made under the old one.